Troubleshooting
Having issues with LumoCade? Find solutions to common problems and get back to building hype for your indie game launch.
Quick Fixes
Before diving into specific issues, try these general solutions that fix 80% of problems:
Clear Browser Cache
Ctrl+Shift+Delete (Windows) or Cmd+Shift+Delete (Mac)
Try Incognito Mode
Ctrl+Shift+N (Windows) or Cmd+Shift+N (Mac)
Disable Extensions
Ad blockers and privacy extensions can interfere
Check Internet Connection
Slow or unstable connections cause issues
Login & Authentication
❌ Can't log in with correct password
Try these solutions:
- Try resetting your password using the 'Forgot Password' link
- Clear your browser cache and cookies
- Try logging in from an incognito/private browser window
- Disable browser extensions temporarily
❌ 2FA code not working
Try these solutions:
- Make sure your phone's time is correct (2FA codes are time-sensitive)
- Try generating a new code (codes refresh every 30 seconds)
- Use a backup code if available
- Check if you're using the correct account in your authenticator app
❌ Lost access to 2FA device
Try these solutions:
- Use one of your saved backup codes to log in
- Contact support if you don't have backup codes
- Once logged in, disable and re-enable 2FA with a new device
Countdown Pages
❌ Countdown page not loading
Try these solutions:
- Check if the page is published (unpublished pages show 404)
- Verify the URL is correct
- Try accessing the page in an incognito window
- Check if your game is still active and not deleted
❌ Email signup form not working
Try these solutions:
- Test the form yourself by entering an email
- Check your email campaign settings
- Verify your sender email is configured and verified
- Look for JavaScript errors in browser console (F12)
❌ Countdown timer showing wrong time
Try these solutions:
- Check your game's launch date setting
- Verify your timezone is set correctly
- Clear browser cache and refresh the page
- Make sure your computer's time is accurate
Email Campaigns
❌ Emails not being delivered
Try these solutions:
- Verify your sender email address in Profile Settings
- Check recipient's spam/junk folder
- Ensure your email content doesn't trigger spam filters
- Test with a different email address
❌ Email templates not saving
Try these solutions:
- Check your internet connection
- Try refreshing the page and editing again
- Clear browser cache
- Make sure you're not exceeding character limits
❌ Low email open rates
Try these solutions:
- Improve your subject lines (keep under 50 characters)
- Send emails at optimal times (Tuesday-Thursday, 10am-2pm)
- Verify sender email to improve deliverability
- Clean your email list of inactive subscribers
Dashboard & Performance
❌ Dashboard loading slowly
Try these solutions:
- Clear your browser cache and cookies
- Try using a different browser
- Check your internet connection speed
- Disable browser extensions that might interfere
❌ Analytics not updating
Try these solutions:
- Analytics update in real-time, try refreshing the page
- Check if you're looking at the correct date range
- Verify your countdown page is published and receiving traffic
- Clear browser cache if data seems stuck
❌ Images not uploading
Try these solutions:
- Check file size (max 5MB per image)
- Ensure image format is supported (JPG, PNG, GIF, WebP)
- Try compressing the image
- Check your internet connection stability
Still Having Issues?
If none of these solutions work, we're here to help.
When contacting support, please include:
- • What you were trying to do
- • What happened instead
- • Your browser and operating system
- • Screenshots of any error messages
- • Steps to reproduce the problem
On This Page