Contact Support
Need help with LumoCade? Our support team is here to help you succeed with your indie game launch.
Get Help
Email Support
Get detailed help via email
Send us an email with your question or issue. We typically respond within 24 hours.
Email us at:
support@lumocade.com
Include in your email:
- • Your account email address
- • Detailed description of the issue
- • Screenshots if applicable
- • Steps to reproduce the problem
Documentation
Find answers in our guides
Check our comprehensive documentation for step-by-step guides and tutorials.
Response Times
General Support
Within 24 hours
Technical Issues
Within 12 hours
Account Issues
Within 6 hours
What We Can Help With
✅ We Can Help With
Account setup and configuration
Countdown page customization
Email campaign setup
Analytics and reporting
Billing and subscription issues
Technical troubleshooting
💡 Self-Service Options
Password Reset
Use the "Forgot Password" link on the login page
Subscription Changes
Upgrade/downgrade from your dashboard
Usage Limits
Check current usage in your dashboard
2FA Setup
Follow our step-by-step 2FA guide
Before Contacting Support
To help us assist you faster, please try these steps first:
- • Check our FAQ page for common solutions
- • Try refreshing your browser or clearing your cache
- • Check if the issue persists in an incognito/private browser window
- • Make sure you're using a supported browser (Chrome, Firefox, Safari, Edge)
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